Frequently Asked Quesitons

How do I shutdown and restart my spa?

110V PLUG IN SPAS
  • All 110V Models
  1. Turn Thermostat Down
  2. Unplug spa or trip GFCI to Off
  3. Drain spa following owners manual
  4. Refill spa by placing the fill hose in the GRAY (HOLLOW) Filter standpipe IF your spa has one. Otherwise always place fill hose in filter compartment.
  5. Once the spa is full, RESTART SPA by turning the power on. Make sure small pump is running.
  6. Turn spa temperature up to desired degree.
220V Permanent 20 AMP Heater Spas
  • 220V Sumatran
  • 220V Bengal
  • 220V Jetsetter
  • 220V Prodigy
  • 220V Soveriegn
  • 220V Vanguard
  • 220V Grandee Mode G
  • 220V Landmark
  • 220V Classic
  • 220V Hilife
  • 220V 2003 Caspian
  • 220V 1992-2002 Siberian
  • 220V Accolade
  • Siberian 2003 - Present, Vista, Envoy, Caspian 2004 - Present
  1. Turn OFF 20 AMP Breaker in Sub-Box
  2. Turn OFF 30 AMP Breaker in Sub-Box
  3. Drain Spa Following Owners Manual Instructions
  4. Refill Spa By Placing the Hose in the Gray (HOLLOW) Filter Standpipe
  5. Once the Spa is Full, To Restart turn ON 30 AMP Breaker in Sub-Box. Make sure the Circulation pump is running and moving water. You should have OZONE Bubbles.
  6. Once you have STEADY FLOW, Turn ON the 20 AMP Breaker in the Sub-Box
220V Convertible-Permanent 30 AMP Heaters 2003- PRESENT
  • 220 ACFA AC
  • 220V Vista
  • 220V Envoy
  • 220V 2004-Present Caspian
  • 220V 2003-2004 Siberian
  • 220V Model GG - Grandee
  1. Turn OFF 30 AMP Breaker in Sub-Box
  2. Turn OFF 20 AMP Breaker in Sub-Box
  3. Drain Spa Following Owners Manual Instructions
  4. Refill Spa By Placing the Hose in the Gray (HOLLOW) Filter Standpipe
  5. Once the Spa is Full, To Restart turn ON 20 AMP Breaker in Sub-Box. Make sure the Circulation pump is running and moving water. You should have OZONE Bubbles.
  6. Once you have STEADY FLOW, Turn ON the 30 AMP Breaker in the Sub-Box

How Do I Restart my Heater?

The Tri-Bend Heater (Trumpet Heater)
The Tri-Bend Heater (Trumpet Heater)
  1. PROPERLY SHUT DOWN YOUR SPA ACCORDING TO THE INSTRUCTIONS FOR YOUR PARTICULAR MODEL. (SPA SHUT DOWN INSTRUCTIONS)
  2. REMOVE ALL OF THE FILTERS.
  3. INSIDE THE EQUPIMENT COMPARTMENT, LOCATE YOUR HEATER.
  4. PUSH IN YOUR RESET BUTTON
  5. PROPERLY RESTART YOU SPA ACCORDING TO THE INSTRUCTIONS FOR YOUR PARTICULAR MODEL KEEPING THE FILTERS OUT.
  6. WAIT 10 - 15 MINUTES AND FEEL UNDER THE HEATER. IF IT IS GETTING WARM, YOU NEED TO CLEAN YOUR FILTERS (SEE THE CEMICIAL INSTRUCTION SHEET). IF IT IS NOT GETTING WARM, CALL FOR SERVICE.
No-Fault 6000 Black Heater
The Tri-Bend Heater (Trumpet Heater)
  1. PROPERLY SHUT DOWN YOUR SPA ACCORDING TO THE INSTRUCTIONS FOR YOUR PARTICULAR MODEL. (SPA SHUT DOWN INSTRUCTIONS)
  2. REMOVE ALL OF THE FILTERS.
  3. INSIDE THE EQUPIMENT COMPARTMAT, LOCATE YOUR HEATER.
  4. PUSH IN YOUR RESET BUTTON
  5. PROPERLY RESTART YOU SPA ACCORDING TO THE INSTRUCTIONS FOR YOUR PARTICULAR MODEL KEEPING THE FILTERS OUT.
  6. WAIT 10 - 15 MINUTES AND FEEL UNDE THE HEATER. IF IT IS GETTING WARM, YOU NEED TO CLEAN YOUR FILTERS (SEE THE CEMICIAL INSTRUCTION SHEET). IF IT IS NOT GETTING WARM, CALL FOR SERVICE.
The PDR Heater
The Tri-Bend Heater (Trumpet Heater)
  1. PROPERLY SHUT DOWN YOUR SPA ACCORDING TO THE INSTRUCTIONS FOR YOUR PARTICULAR MODEL. (SPA SHUT DOWN INSTRUCTIONS)
  2. REMOVE ALL OF THE FILTERS.
  3. INSIDE THE EQUPIMENT COMPARTMENT, LOCATE YOUR HEATER.
  4. WAIT 15 MINUTES FOR THE HEATER TO REST ITSELF.
  5. PROPERLY RESTART YOU SPA ACCORDING TO THE INSTRUCTIONS FOR YOUR PARTICULAR MODEL KEEPING THE FILTERS OUT.
  6. WAIT 10 - 15 MINUTES AND FEEL UNDER THE HEATER. IF IT IS GETTING WARM, YOU NEED TO CLEAN YOUR FILTERS (SEE THE CEMICIAL INSTRUCTION SHEET). IF IT IS NOT GETTING WARM, CALL FOR SERVICE.

How Do I Clean My Filters?

Filters should be cleaned at least every 4 weeks as noted below:

STEP #1: Add full strength SpaGuard Filter Cleaner and Degreaser uniformly onto elements or soak elements in a solution diluted 1 part SpaGuard Cleaner and Degreaser to 3 parts water. Light brushing may be required in areas of heavy grease accumulation. Rinse thoroughly.

STEP #2: Using rubber gloves, soak elements in a diluted acid solution to remove scale build-up. (To make acid solution, use 1 lb. pH decreaser diluted at the rate of one bottle per 5 gals of water or muriatic acid diluted 1 qt. per 5 gals water). Thoroughly flush acid solution from filter elements with a garden hose. If possible, let elements dry, and reassemble filters.